Please note that all ELITE driving instructors are self employed and operate under a franchise with ELITE Driving Instructor Training Ltd. ('ELITE').
The instructor shall provide you with driving tuition at the rate communicated to you from time to time. For details of current prices, please see the ELITE website www.elitelessons.co.uk. Most driving lessons are scheduled to last two hours, although in certain circumstances (e.g. before your driving test) one hour lessons may be available.
To provide consistency and continuity, all lesson bookings should be made directly between the pupil and allocated instructor.
If your normal instructor is unavailable for any reason, the instructor has the right to arrange for another instructor to provide some or all of your driving tuition.
If you are taking driving lessons, your instructor will supply a dual controlled vehicle which will carry the appropriate motor insurance should you cause an accident as a learner whilst driving the instructor's tuition vehicle, whether you are accompanied by an instructor or a Driving Standards Agency Examiner.
To take on-road driving lessons, it is your responsibility to ensure that you have the required licence to drive under the tuition of an instructor in the UK. To take driving lessons in a motor vehicle on the public highway, you must be at least 17 years of age and hold a valid provisional driving licence. You will be asked by your instructor to show both parts (photo card and counter part) of your provisional licence (if you are a learner), or both parts (photo and counter part) of your full driving licence (if you are taking refresher, motorway or pass plus lessons) at the start of your first driving lesson.
You must pay for each lesson in advance. Payment for the current or next lesson can normally be made direct to your instructor, but these can also be made to the instructor's agent ELITE (ELITE Driving Instructor Training Ltd.), by most major credit or debit cards via our Head Office on 08456 434814. Any fees for driving tests will not be accepted by ELITE or your instructor and should be made directly to the Driving Standards Agency (DSA).
Where payments are made directly to the instructor, we do not accept any responsibility whatsoever for any acts, default or failure on the part of the instructor not to carry out their obligations. Any payments made by credit / debit card will be processed by ELITE (ELITE Driving Instructor Training Ltd.) and the full amount credited directly to your instructor immediately, upon which we will not accept any acts, default or failure on the part of the instructor not to carry out their obligations.
You must give the instructor, directly by the means of a telephone call, at least two working days notice (a working day being Monday to Friday inclusive) if you wish to cancel a driving lesson, otherwise you will still be liable for the lesson fee in respect to that lesson.
Your instructor will provide you with an ELITE Pupil Progress Record and Appointment Card. This should be brought to every driving lesson so that a record of payment, balance of advance payments, and confirmation of delivery of lessons can be documented to safeguard your and the instructor's interest. This record will also contain confirmation of these terms and conditions and will be signed as accepted on your first driving lesson.
All driving instructors have to abide by the DSA Driving Instructors Code of Practice. This can be obtained for any Theory or Practical Test Centre. For more info, visit http://www.2pass.co.uk/code.htm.
If there is a dispute, the matter should be resolved directly between the pupil and instructor.
If you have any concerns about your driving tuition or ELITE which cannot be resolved with your instructor, please contact ELITE Driving Instructor Head Office on 08456 434814 or write to us at: ELITE Driving Instructor Training Ltd., Helena Suite 3, Airport House, Purley Way, Croydon CR0 0XZ.
The instructor has the right to withdraw a car from a test without prior notice if in their professional opinion the pupil has not reached a satisfactory test standard. There is no guarantee from the instructor that a pupil will reach test standard or pass the test.
For the purposes of the Data Protection Act 1988, the controller in relation to the information you supply is our Head Office as above.
ELITE Driving Instructor Training Ltd. may share the information you provide with other associate companies, together with other information. We will use this for the purposes of administration, marketing and customer service.
You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.