Covid-19 T&Cs

Post Covid-19 lockdown restrictions Additional Terms and Conditions

We are resuming lessons from the 4th July 2020, but things will be slightly different as follows:

Customer risk acceptance:

ELITE, and all our driving instructors will follow government and industry guidelines to put into place all reasonable and practicable measures to provide a safe system of work and minimise the potential risk of spread of the disease within their vehicles. We strive to provide an environment that is as safe as possible for our customers and staff. In booking driving lessons with ELITE, you the customer accept that it is impossible to fully eliminate the potential risk due to the inability to exercise social distancing within a vehicle, and agree that neither ELITE nor our instructors accept any responsibility for that risk. As such you solely and freely agree that it is your choice and decision to accept those risks and abide by the terms set out below. As this is an unprecedented and fluid situation there may be further necessities not covered within these terms currently, so we will also support any reasonable requests made to you by one of our instructors in facilitating the reduction of the risk following their individual assessment of your circumstance and needs.

Booking confirmations:

As a new customer, you will receive an SMS message with 24 hours of making the booking confirming the date, time, and cost of the lesson, plus details of how to pay, and contact details of your instructor.

As an existing customer, when booking future driving lessons directly with your instructor they will send by SMS or email the details of that booking within 24 hours of that booking being made, as it will not be possible for them to give you a written record.

Before the first lesson:

You will receive a telephone call from your instructor at least 24 hours before your lesson to confirm some details and complete a verbal risk assessment. Even though you may have had a lesson before, because it has been a long time since your last lesson you may be asked to provide a ‘driving licence check code’ so that your instructor can re-evaluate your driving licence. This is a process that driver trainers should conduct regularly anyway. The ‘check code’ can be obtained at: https://www.gov.uk/view-driving-licence To get this code you will need your driving licence number and National Insurance number.

The code lasts for 21 days and can only be used once. For the instructor to look at the code they will need you to supply them with your share code and the last 8 characters of your driver number which can be found on your driving licence.

Your instructor will check the licence details only 24 hours before your next session of training takes place.

You will also be told that you will have to read a number plate at a distance of 20.5m with or without eyesight correction when you meet up again for the first time.

Your instructor will also check whether:

  • You have any symptoms of coronavirus such as a cough or a high temperature – find out more here: www.nhs.uk/ conditions/coronavirus-covid-19/symptoms-and-what-to-do
  • You know, or have been in contact with, anyone that is showing symptoms
  • You, or anyone they have been in contact with, have travelled from a high risk region

It is important that you answer these questions honestly as you do not want to put the instructor or any of their other pupils at risk. This will also avoid the lesson being cancelled halfway through if the instructor decides you are not well enough, which may have financial implications to you.

During the call, your instructor will also request that you wash your hands thoroughly for at least 20 seconds, in line with government guidance, immediately before leaving the house or place of work to attend the driving lesson.

On the call your instructor will also advise you that:

  • There will be no handshakes or physical contact
  • They will be keeping the windows open at all times
  • The car will be sanitised before you get in
  • To wear long sleeves and trousers and not to wear open-toed shoes
  • The instructor will NOT accept cash, as this can spread the virus. You will need to pay for your lesson at least 48 hours in advance using either a bank transfer directly to your instructor, or by credit or debit card via our website. Your instructor will provide you with their bank details, or provide you with a link for card payments. Failure to pay in advance of the lesson will result in the lesson not going ahead, and payment will need to be made before any future lessons are booked.

The instructor will send you an SMS asking you to confirm before each lesson that you have had this conversation, and that you the customer have answered all questions honestly, and accept that it is impossible to fully eliminate the potential risk due to the inability to exercise social distancing within a vehicle, and agree that neither ELITE nor our instructors accept any responsibility for that risk. As such you solely and freely agree that it is your choice and decision to accept those risks and abide by the terms set out below, and that you agree to the risks.

By reply confirmation to that message or call you agree to these terms in their entirety, and that our standard 48-hour notice period as set out in section 3.6 and 3.7 of our standard terms and conditions still apply. Failure to reply to that message may result in your instructor not coming for your lesson, but may still charge you for the lesson.

Once the instructor arrives at the pick up point they will again assess whether you are well enough to start the lesson. 

  • They will not let you get into the car straight away.
  • They may need a few minutes to clean down contact points within their vehicle.
  • From a distance (min 2m) they will have a conversation with you to assess whether you seem yourself or have a cough that they did not notice on the phone call, or look like you may have a high temperature, and may ask to take your temperature.
  • They may ask you to place any outerwear such as your jacket / jumper / bag inside a plastic bag in the boot to help spread the risk of infection, including any loose items such as mobile phone and keys, as you will not be able to put them in the door pockets or on the dashboard of the vehicle

If they are not 100% happy with your state of health or demeanour, they will not start the lesson and explain that the lesson will have to be postponed until you have recovered.

During the lesson

The lesson content and structure will remain the same as before. Your instructor will make sure the lesson has client centred aims and objectives and is appropriate for you. If you have had lessons before, you may find they go back to areas that you have covered before; it may have been a considerable amount of time since your last lesson so they will need to reassess where you are.

Your instructor will also advise you that:

  • Any writing should be done by them – Do not share a pen or device. If you do, they will clean with anti-bac wipes straight afterwards
  • Training resources will be held up and not passed between the two of you
  • You should try to avoid directly facing each other when discussing scenarios
  • If they are going to provide a demonstration drive, they will need to wipe down the controls before and after. If you are wearing gloves, then change the gloves just before and after the demo drive
  • The windows will be open to some degree for ventilation, even in wet weather. In hot temperatures, the air conditioning may not be used
  • The trainer will teach pupils about recirculated air, and why using this function is particularly risky at present, if the car has this facility
  • Discussions during the lesson may be held outside of the car, and it is advised that regular breaks outside of the vehicle should be taken anyway, and the vehicle aired
  • Lessons may be of a longer duration to minimise the number of clients entering the car each day, and therefore minimising the risk of infection, and allowing more time to thoroughly clean the car between each client
  • You will not be able to have anyone accompany you and sit in the back of the car during your lesson

Personal Protective Equipment

The C-19 virus can be spread through contact points and air-borne droplets and so personal protective equipment may be advised. Each instructor will conduct their own risk assessment and decide what is appropriate for each individual.

Face coverings/masks 

We are advising all our instructors to wear face coverings for their own protection and the protection of their clients. However, we accept that in certain circumstances this may not be possible due to certain health conditions, because it can hamper communication, or for those wearing eyesight correction as it can cause fogging and impede vision. In return we expect our customers to supply and wear their own face mask to protect our staff. Unless they too have a satisfactory reason not to wear a mask, failure to bring a face mask may result in the lesson not going ahead, but will still need to be paid for. This is at the instructor's individual discretion. Some instructors may have face masks available for purchase. If you need a face mask, then you should clarify if the instructor can supply one in advance of the lesson.

Plastic shields must not be worn due to injury that could be caused if an airbag was to deploy, also because of glare and possible impeded vision. For these reasons the Dept for Health have advised to look ahead when in conversation and not look at each other. Some instructors may decide to wear other forms of eye coverings such as goggles at their own discretion.  

Gloves 

These can be used providing they do not impede the safety and handling of the vehicle, and that you do not have any allergies. They should be put on just before entering the vehicle, and you will also use sanitiser once in the vehicle. You will supply your own gloves, or the trainer may have supply of disposable gloves for you to purchase.

As this is an unprecedented and fluid situation there may be further necessities not covered within these terms currently, so we will also support any reasonable requests made to you by one of our instructors in facilitating the reduction of the risk following their individual assessment of your circumstance and needs.

After the lesson

Once the session is finished you will be asked to take with you and safely dispose of any masks, gloves, and protective bags that contained your personal belongings, and then wash your hands thoroughly for a minimum of 20 seconds. It may be advisable for you to change all of your clothes on return to home and wash them immediately at a high temperature to help protect your household.

Your Practical Driving Test

Your instructor will explain to you the processes that will be in place post lockdown, but it is likely that there will be some changes as to how the driving test will be conducted. It is likely that your instructor may not be allowed to accompany you on the test and may also not be allowed near the vehicle at the time of the debrief at the end of the test. A strict hand washing regime is likely to be in place at all test centres, but toilet facilities may be limited at some centres. The contents of the test in terms of manoeuvres etc has not changed.

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