These Terms and Conditions are the standard terms which apply:
A. to the provision of driving tuition by driving instructors working under a self employed franchise basis with ELITE Driving Instructor Training Ltd (Trading as ELITE Driving School) of Northside House, 69 Tweedy Rd, Bromley BR1 3WA, Registered Company Number 06433522, to pupils that require such tuition.
B. where the Pupil is a “Consumer” as defined by the Consumer Rights Act 2015.
Post Covid-19 lockdown restrictions Additional Terms and Conditions
We are resuming lessons from the 4th July 2020, but things will be slightly different as follows:
Customer risk acceptance:
ELITE, and all our driving instructors will follow government and industry guidelines to put into place all reasonable and practicable measures to provide a safe system of work and minimise the potential risk of spread of the disease within their vehicles. We strive to provide an environment that is as safe as possible for our customers and staff. In booking driving lessons with ELITE, you the customer accept that it is impossible to fully eliminate the potential risk due to the inability to exercise social distancing within a vehicle, and agree that neither ELITE nor our instructors accept any responsibility for that risk. As such you solely and freely agree that it is your choice and decision to accept those risks and abide by the terms set out below. As this is an unprecedented and fluid situation there may be further necessities not covered within these terms currently, so we will also support any reasonable requests made to you by one of our instructors in facilitating the reduction of the risk following their individual assessment of your circumstance and needs.
As a new customer, you will receive an SMS message with 24 hours of making the booking confirming the date, time, and cost of the lesson, plus details of how to pay, and contact details of your instructor.
As an existing customer, when booking future driving lessons directly with your instructor they will send by SMS or email the details of that booking within 24 hours of that booking being made, as it will not be possible for them to give you a written record.
Before the first lesson:
You will receive a telephone call from your instructor at least 24 hours before your lesson to confirm some details and complete a verbal risk assessment. Even though you may have had a lesson before, because it has been a long time since your last lesson you may be asked to provide a ‘driving licence check code’ so that your instructor can re-evaluate your driving licence. This is a process that driver trainers should conduct regularly anyway. The ‘check code’ can be obtained at: https://www.gov.uk/view-driving-licence To get this code you will need your driving licence number and National Insurance number.
The code lasts for 21 days and can only be used once. For the instructor to look at the code they will need you to supply them with your share code and the last 8 characters of your driver number which can be found on your driving licence.
Your instructor will check the licence details only 24 hours before your next session of training takes place.
You will also be told that you will have to read a number plate at a distance of 20.5m with or without eyesight correction when you meet up again for the first time.
Your instructor will also check whether:
- You have any symptoms of coronavirus such as a cough or a high temperature – find out more here: www.nhs.uk/ conditions/coronavirus-covid-19/symptoms-and-what-to-do
- You know, or have been in contact with, anyone that is showing symptoms
- You, or anyone they have been in contact with, have travelled from a high risk region
It is important that you answer these questions honestly as you do not want to put the instructor or any of their other pupils at risk. This will also avoid the lesson being cancelled halfway through if the instructor decides you are not well enough, which may have financial implications to you.
During the call, your instructor will also request that you wash your hands thoroughly for at least 20 seconds, in line with government guidance, immediately before leaving the house or place of work to attend the driving lesson.
On the call your instructor will also advise you that:
- There will be no handshakes or physical contact
- They will be keeping the windows open at all times
- The car will be sanitised before you get in
- To wear long sleeves and trousers and not to wear open-toed shoes
- The instructor will NOT accept cash, as this can spread the virus. You will need to pay for your lesson at least 48 hours in advance using either a bank transfer directly to your instructor, or by credit or debit card via our website. Your instructor will provide you with their bank details, or provide you with a link for card payments. Failure to pay in advance of the lesson will result in the lesson not going ahead, and payment will need to be made before any future lessons are booked.
The instructor will send you an SMS asking you to confirm before each lesson that you have had this conversation, and that you the customer have answered all questions honestly, and accept that it is impossible to fully eliminate the potential risk due to the inability to exercise social distancing within a vehicle, and agree that neither ELITE nor our instructors accept any responsibility for that risk. As such you solely and freely agree that it is your choice and decision to accept those risks and abide by the terms set out below, and that you agree to the risks.
By reply confirmation to that message or call you agree to these terms in their entirety, and that our standard 48-hour notice period as set out in section 3.6 and 3.7 of our standard terms and conditions still apply. Failure to reply to that message may result in your instructor not coming for your lesson, but may still charge you for the lesson.
Once the instructor arrives at the pick up point they will again assess whether you are well enough to start the lesson.
- They will not let you get into the car straight away.
- They may need a few minutes to clean down contact points within their vehicle.
- From a distance (min 2m) they will have a conversation with you to assess whether you seem yourself or have a cough that they did not notice on the phone call, or look like you may have a high temperature, and may ask to take your temperature.
- They may ask you to place any outerwear such as your jacket / jumper / bag inside a plastic bag in the boot to help spread the risk of infection, including any loose items such as mobile phone and keys, as you will not be able to put them in the door pockets or on the dashboard of the vehicle
If they are not 100% happy with your state of health or demeanour, they will not start the lesson and explain that the lesson will have to be postponed until you have recovered.
During the lesson
The lesson content and structure will remain the same as before. Your instructor will make sure the lesson has client centred aims and objectives and is appropriate for you. If you have had lessons before, you may find they go back to areas that you have covered before; it may have been a considerable amount of time since your last lesson so they will need to reassess where you are.
Your instructor will also advise you that:
- Any writing should be done by them – Do not share a pen or device. If you do, they will clean with anti-bac wipes straight afterwards
- Training resources will be held up and not passed between the two of you
- You should try to avoid directly facing each other when discussing scenarios
- If they are going to provide a demonstration drive, they will need to wipe down the controls before and after. If you are wearing gloves, then change the gloves just before and after the demo drive
- The windows will be open to some degree for ventilation, even in wet weather. In hot temperatures, the air conditioning may not be used
- The trainer will teach pupils about recirculated air, and why using this function is particularly risky at present, if the car has this facility
- Discussions during the lesson may be held outside of the car, and it is advised that regular breaks outside of the vehicle should be taken anyway, and the vehicle aired
- Lessons may be of a longer duration to minimise the number of clients entering the car each day, and therefore minimising the risk of infection, and allowing more time to thoroughly clean the car between each client
- You will not be able to have anyone accompany you and sit in the back of the car during your lesson
Personal Protective Equipment
The C-19 virus can be spread through contact points and air-borne droplets and so personal protective equipment may be advised. Each instructor will conduct their own risk assessment and decide what is appropriate for each individual.
We are advising all our instructors to wear face coverings for their own protection and the protection of their clients. However, we accept that in certain circumstances this may not be possible due to certain health conditions, because it can hamper communication, or for those wearing eyesight correction as it can cause fogging and impede vision. In return we expect our customers to supply and wear their own face mask to protect our staff. Unless they too have a satisfactory reason not to wear a mask, failure to bring a face mask may result in the lesson not going ahead, but will still need to be paid for. This is at the instructor's individual discretion. Some instructors may have face masks available for purchase. If you need a face mask, then you should clarify if the instructor can supply one in advance of the lesson.
Plastic shields must not be worn due to injury that could be caused if an airbag was to deploy, also because of glare and possible impeded vision. For these reasons the Dept for Health have advised to look ahead when in conversation and not look at each other. Some instructors may decide to wear other forms of eye coverings such as goggles at their own discretion.
These can be used providing they do not impede the safety and handling of the vehicle, and that you do not have any allergies. They should be put on just before entering the vehicle, and you will also use sanitiser once in the vehicle. You will supply your own gloves, or the trainer may have supply of disposable gloves for you to purchase.
As this is an unprecedented and fluid situation there may be further necessities not covered within these terms currently, so we will also support any reasonable requests made to you by one of our instructors in facilitating the reduction of the risk following their individual assessment of your circumstance and needs.
After the lesson
Once the session is finished you will be asked to take with you and safely dispose of any masks, gloves, and protective bags that contained your personal belongings, and then wash your hands thoroughly for a minimum of 20 seconds. It may be advisable for you to change all of your clothes on return to home and wash them immediately at a high temperature to help protect your household.
Your Practical Driving Test
Your instructor will explain to you the processes that will be in place post lockdown, but it is likely that there will be some changes as to how the driving test will be conducted. It is likely that your instructor may not be allowed to accompany you on the test and may also not be allowed near the vehicle at the time of the debrief at the end of the test. A strict hand washing regime is likely to be in place at all test centres, but toilet facilities may be limited at some centres. The contents of the test in terms of manoeuvres etc has not changed.
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Instructor who receives tuition from the Instructor for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“Data Protection Legislation” means the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), as amended or replaced from time to time
“Instructor” means the driving instructor(s) assigned by Us to the Pupil from time to time;
“Price List” means the School’s standard price list for driving tuition. The list is available from www.elitelessons.co.uk/elite-driving-school-prices.html
“Pupil/You/Your” means the individual recipient of driving instruction;
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
“School/We/Us/Our” means ELITE Driving School whose place of business and contact address is Northside House, 69 Tweedy Rd, Bromley BR1 3WA OR
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time; and
1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;
1.3 The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;
1.4 Words signifying the singular number shall include the plural and vice versa;
1.5 References to any gender shall include the other gender.
2.1 The Instructor is a self-employed franchisee and is not employed by the School. As such, the School is not a party to any contract that might exist between the Instructor and You (but see Clause 11.5 as to Our responsibility and liability for his/her acts or omissions); and
2.2 The Instructor is registered with the DVSA as an approved driving instructor (ADI) and his/her ADI registration will be up to date. He/she shall display his/her current DVSA ADI registration certificate in any vehicle that he/she uses for a lesson, and will ensure that that ADI certificate is kept up to date at all times.
3.1 A lesson will only be made available to You if You have a pre-booked appointment for it. You should book a lesson with the Instructor either in person, by telephone, or via SMS following an initial booking made through the School. It shall be Your and the Instructor’s responsibility to agree all matters relating to each lesson including, but not limited to, date, time, location and duration;
3.2 Your request to the Instructor to book a lesson will be an offer, but whether to accept any request will be for the Instructor to decide in his/her discretion. Only if and when he/she tells You that he/she accepts Your request for any particular lesson(s) will there be a binding contract between You and Us for that/those lesson(s);
3.3 If You wish to make a booking for two or more lessons by means of a single booking and in his/her discretion the Instructor accepts that booking, Our contract with You will be for all of the lessons concerned;
3.4 Neither We nor the Instructor will reserve any lesson slots or guarantee regularity of lessons over any period of time or on any particular date and/or time except that We and the Instructor will reserve a particular lesson slot for You if and when the Instructor accepts a booking for it from You. Nevertheless, We and the Instructor shall use reasonable endeavours to make available regular lesson slots for You;
3.5 If You know You are going to be late for a lesson, You should contact the Instructor to tell him/her. If You arrive (or are not ready) later than 15 minutes after the scheduled start time for Your booked lesson, the Instructor will try to provide that lesson but if the Instructor decides that he/she cannot do so, the lesson will be treated as cancelled without notice by You and, if the Instructor then decides to make a charge for that lesson cancelled without notice, sub-Clause 3.7 below will apply;
3.6 You may cancel a lesson without charge if You give the Instructor at least 48 hours prior notice of the cancellation and if You do so We will refund to You (or will ensure that the Instructor does so) any sum You paid in advance;
3.7 If You do not give the Instructor at least 48 hours prior notice of cancellation of a lesson, We will be entitled to charge You for any net financial loss that We suffer due to Your cancellation (including any sum for which We are liable to the Instructor for the lesson cancelled) but not more than 100% of the full price of the lesson. We will be entitled to deduct that charge from any sum You paid Us in advance, and We shall refund the balance to You;
3.8 If, due to exceptional circumstances, including, but not limited to, illness, accidents and bereavement, You cancel a lesson without giving the Instructor at least 48 hours prior notice, he/she will consider the circumstances and in his/her discretion decide whether to waive any charge for late cancellation that We are entitled to make under sub-Clauses 3.5 and 3.7;
3.9 If We or the Instructor wish to cancel a lesson, We or he/she may do so without incurring any liability to You (and You will not have to pay for that lesson);
3.10 Notwithstanding sub-Clause 3.9, We or the Instructor may, without incurring any liability to You, cancel a booked lesson at any time before the start time of that lesson, where either:
3.10.1 due to the Instructor’s illness, unavailability of a suitable vehicle, or other reason beyond his/her or Our reasonable control, he/she is not available or We or he/she are not able to provide the lesson fully or properly. If the lesson is cancelled in such circumstances, We will refund (or will ensure that the Instructor does so) to You in full any advance payment that You have made for that lesson; or
3.10.2 the Instructor has reason to believe that You are not fit to drive at the time of the lesson due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), illness or other medical condition. If We or he/she cancels the lesson for such reason, We shall be entitled, at Our or the Instructor’s discretion, either to charge You for that lesson or not to do so, but in deciding whether to charge You, We and he/she shall act reasonably;
3.11 the Instructor shall use all reasonable endeavours to start a lesson at the time which You have booked but the start may be delayed by overrun of a previous lesson or by other circumstances. If a delay to the start is at least 15 minutes, or if at any time before or after You or the Instructor arrives for a lesson We or the Instructor notify You that there will be a delay of at least that time, You may cancel and will not have to pay for that lesson and We will refund (or will ensure that the Instructor does so) to You in full any advance payment that You have made for that lesson. If, however, in those circumstances You do not cancel the lesson, the Instructor shall add on to the lesson the time by which the start is delayed at no charge to You or, if that does not suit You, he/she shall add it on to a subsequent lesson, or if You do not book a further lesson, We will refund (or will ensure that the Instructor does so) a part of the fee for that lesson in proportion to the part of the lesson not added on; and
3.12 Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in this sub-Clause 3.12, and they will be in addition to the rights given to You by the above provisions of this Clause 3. You may for any reason cancel any lesson(s) during the 14 day period after the Instructor accepts the booking for it/them, but if the booking includes any lesson(s) on a date which is before the end of that period and if You have expressly requested the Instructor or Us to provide any such lesson(s) and We or he/she does so, You may not cancel that or those requested lesson(s) and You must pay for them in accordance with Clause 5, and You may then only cancel any other lesson(s) covered by that booking. If You request that any lesson be cancelled, You must confirm this in any way convenient to You. If You cancel any lesson(s) as allowed by this Sub-clause 3.12, and You have already made any payment(s) for the lesson(s), We will refund (or will ensure that the Instructor does so) the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the lesson(s) that You have received.
4.1 The Instructor will agree the location for each lesson with You at the time of booking. He/she may choose a location which requires additional travel in the interests of road safety. In such cases, if You wish to be picked up and taken to that location by the Instructor, travel time will form part of the lesson time; and
4.2 The minimum length of a lesson will be 1 hour and, if You and the Instructor agree, it may be increased by increments of 30 minutes
5.1 You must pay Our fees for all lessons prior to commencement of the lesson, and We will charge for lessons on an hourly basis. You can obtain information on current lesson fees from https://www.elitelessons.co.uk/elite-driving-school-prices.html prices, and are subject to fluctuation up or down due to market forces. All new pupil bookings will be charged at the current price. Any existing customers will be charged at the current rate when payments become due.
5.2 We may change Our fees without prior notice but if We increase or reduce the fees between the time You book a lesson and the date of the lesson [and You pay for it in advance of the lesson], the price increase or reduction will not apply to that lesson but where there is a decrease We may in Our discretion decide to refund You the amount of the decrease; [and]
5.3 You shall make payment of Our fees in advance by electronic bank transfer directly to your instructor or Us (details and reference available upon request) debit or credit card by phone to our office, or cash directly to the instructor. [subject to sub-Clause
5.4. The Instructor shall record all payments on Your driver log book, which You will be issued with, and You shall bring to every lesson; [and]
5.4 Any payments made by credit / debit card or electronic bank transfer to our account will be processed by Us and upon receipt of cleared funds the full amount credited immediately directly to your instructor, upon which ELITE Driving Instructor Training Ltd will not accept responsibility for any acts, default or failure on the part of the instructor not to carry out their obligations.
5.5 Any fees for driving tests will not be accepted by ELITE or your instructor and should be made directly to the Driving Standards Agency (DVSA).
5.6 We do not accept any responsibility whatsoever for any acts, default or failure on the part of the instructor not to carry out their obligations.
5.7 Any advance payments made for lessons are made on the understanding that those lessons will be taken within 3 months of the payment being accepted.
5.8 We do not hold any payment card or account details on record.
5.1.1 Gift vouchers
5.1.2 In addition to the terms below, normal terms and conditions as stated above apply to the purchase of gift vouchers and booking of lessons.
5.1.3. Gift vouchers are non-transferable and can only be used be the person named on the voucher.
5.1.4 Lessons must be taken before the expiry date stated on the vouchers. The expiry date will be 3 months from the purchase or a pre arranged and agreeable date (e.g. a birthday or Christmas day), the same as normal advance payments.
5.1.5 Gift vouchers must be paid for by debit or credit card, or bank transfer.
5.1.6 Once payment has been received vouchers will be dispatched same day by Royal Mail 1st Class delivery.
5.1.7. Vouchers will only be issued to individuals residing in areas that ELITE have instructor coverage in at the time of order.
5.1.8. Booking of lessons are subject to instructor availability at time of booking.
5.1.9 If due to unforeseen circumstances there is no instructor availability at the time of booking then a full refund will be issued to the purchaser of the vouchers.
The Instructor shall, at all times:
6.1 use his/her reasonable endeavours to provide driving instruction at the agreed lesson times;
6.2 use his/her reasonable endeavours to train You to a high standard, but shall not be responsible for any errors made by You;
6.3 be professional and courteous towards You and other road users;
6.4 act in accordance with the DVSA Code of Practice for Approved Driving Instructors (a copy of which You can obtain from Us on request); and
6.5 act in accordance with the law.
6.6 6.1. The instructor will provide the pupil with an ELITE Pupil Progress Record and Appointment Card. It is the pupils responsibility to ensure this be brought to every driving lesson so that a record of payment, balance of advance payments, and confirmation of delivery of lessons can be documented to safeguard your and the instructor's interest. This record will also contain confirmation of these terms and conditions and will be signed as accepted on the pupil's first driving lessoon
7.1 You confirm that in connection with your request(s) to receive driving tuition from Us and any Instructor, You are and will be a “consumer” as defined in Clause 1 above;
7.2 You must hold a valid UK driving licence (either provisional or full) and ensure that it is current and valid;
7.3 You must present your photo card driving lesson to your instructor at the start of your first lesson, and subsequently upon request;
7.3.1 If requested by Your instructor you shall use the share driving licence service https://www.gov.uk/view-driving-licence
7.4 If You have been banned from driving and are training for a retest, You must be legally entitled to take tuition and must present proof to the Instructor of that entitlement;
7.5 You must demonstrate Your ability to read a number plate from the distance specified in the Highway Code at the date of these Terms and Conditions,;
7.6 You must always wear any relevant prescribed glasses or contact lenses;
7.7 You must inform the Instructor of any medical conditions or prescribed medicationwhich may affect Your driving ability; and
7.8 If You fail to comply with one or more of sub-Clauses 7.2 to 7.7 above or We or the Instructor find that you are not a “consumer” (as defined in Clause 1 above), We or the Instructor may immediately cancel one or more lessons. If the Instructor does so, he/she may in his/ discretion still charge for the cancelled lessons.
8.1 We shall ensure that all vehicles provided by Us and/or the Instructor are fitted with dual controls, are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the purposes of driving instruction; and
8.2 [You may request to use Your own vehicle. Whether You use Your own vehicle is for the Instructor to decide at his/her sole discretion. You must provide proof to the Instructor of Your vehicle’s roadworthiness, tax, valid MOT (where relevant) and suitable insurance for the purposes of driving instruction.].
9.1 The Instructor shall discuss driving tests with You and shall inform You when he/she feels that You are ready to take a test;
9.2 You shall be responsible for booking theory and practical tests. It shall be Your responsibility to check the details of the test on Your DVSA confirmation letter;
9.3 You must check with the Instructor before booking to ensure that the Instructor considers that You are ready for a test;
9.4 You must inform the Instructor of all details of Your test including, but not limited to, the date and location at least 10 working days before Your test date;
9.5 When You attend a test, You must take all required documentation with You. If You do not, Your test may be cancelled and You would then lose Your test fees paid to the DVSA, as well as the fee you have paid Your instructor for their time;
9.6 Unless the Instructor feels that Our or his/her vehicle is unsuitable for a Pupil to use for their practical test or Clause 9.9 applies, We generally permit Pupils to use Our or the Instructor’svvehicle for their test, but whether the Instructor permits You to do so for Your test will be in his/her discretion;
9.7 If the Instructor has given You permission to use Our or his/her vehicle for Your test but it breaks down or is otherwise unavailable or unusable on the date of the test, the Instructor shall use reasonable endeavours to arrange an alternative vehicle. If this is not possible, Your instructor shall pay for the replacement test;
9.8 If Your test is cancelled by the DVSA giving You insufficient time to provide the Instructor with the required cancellation notice of a booking to the Instructor, You must still pay for the Instructor’s time and/or the use of his/her or Our vehicle. In that case, the Instructor will advise You on claiming compensation from the DVSA for the cost of those fees; and
9.9 If You have a test booked and in the Instructor’s opinion, You ,do not make the expected progress in Your lessons between the date of booking and the test date, the Instructor may decide not to permit You to use his/her or Our vehicle for Your test and We will not be responsible for any fees that You pay for the test which are lost.
10.1 The Instructor may, in his/her sole discretion, terminate Your tuition if Your conduct, progress or commitment consistently falls below the standards that the Instructor reasonably expect;
10.2 You may, at any time, subject to Your meeting the requirements of Clause 3 as to giving notice of Your cancellation of lessons, terminate Your tuition by the School; and
10.3 Where sub-clause 10.1 or 10.2 applies, We shall refund to You any fees for lessons that You have paid in advance.
11.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of breach of these Terms and Conditions by Us or the Instructor or as a result of Our or his/her negligence. Loss or damage is foreseeable if it is an obvious consequence of Our or his/her breach or negligence or if it is contemplated by You and Us or him/her when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable;
11.2 We provide tuition only for Your personal and private use/purposes. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;
11.3 Nothing in these Terms and Conditions is intended to or will exclude or limit Our or the Instructor’s liability for death or personal injury caused by Our or the Instructor’s negligence or for fraud or fraudulent misrepresentation;
11.4 Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:
11.4.1 the Consumer Rights Act 2015;
11.4.2 the Regulations;
11.4.3 the Consumer Protection Act 1987; or
11.4.4 any other consumer protection legislation;
as that legislation is amended from time to time.
For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standards Office.
11.5 Subject to these Term and Conditions (and in particular without affecting Clause 2.1), we confirm that the School will be responsible and liable for any:
11.5.1 negligent or other act or omission of the Instructor for which, if the Instructor were an employee of the School, the School would be responsible or liable; or
11.5.2 act or omission of the Instructor which, if it were Our act or omission, would be a breach by Us of Our contract with You;
In any such case, Our responsibility or liability shall be no less or greater or different from what it would have been had the act or omission been that of the School or its employees acting in the course of their employment.
We may, from time to time, change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavors to inform You as soon as is reasonably possible of any such changes.
13. How We Use Your Personal Information (Data Protection)
13.1 In so far as providing and administering tuition and any other services for You involves Us in collecting, using, or holding or otherwise processing any data obtained from You which is personal data (including, but not limited to, Your name and address), We shall only do so with Your express consent and in accordance with any lawful instructions reasonably given by You from time to time, and the provisions of the Data Protection Legislation and Your rights under that Data Protection Legislation and these Terms and Conditions;
13.2 We may use Your personal information to:
13.2.1 provide tuition and other services to You;
13.2.2 process Your payment for those services;
13.2.3 in certain circumstances (if, for example, You wish to pay for Our services on credit), and with Your consent, We may pass Your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Legislation and should use and hold Your personal information accordingly; and
13.2.4 We will not pass on Your personal information to any other third parties (except, for the purpose of these Terms and Conditions, to the Instructor), without first obtaining Your express permission.
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We or the Instructor accept Your request to book any lesson) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You or ensure that the Instructor does so before We or he/she accepts Your request to book a lesson. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.
15.1 all of the information described in Clause 14; and
15.2 any other information which We give to You about tuition or other services or the School which You take into account when deciding to book a lesson or when making any other decision about Our tuition or other services;
will be part of the terms of Our contract with You as a Consumer
We always welcome feedback from Our Pupils and, whilst We always use all reasonable endeavors to ensure that We and Our Instructors provide a high standard of tuition and service to Pupils, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about tuition or other services or any other complaint about the School or any Instructor, in the first instance the matter should be resolved directly between the pupil and instructor. If the matter cannot be resolved between the pupil and instructor then You should contact us by writing to:
ELITE Driving Instructor Training Ltd
16.1 Your complaint will be acknowledged within 3 working days, and following investigation, a satisfactory outcome or decision on how to resolve the dispute reached, normally within 28 days.
16.2 All Approved Driving Instructors are regulated and governed by the DVSA (Driving Standards Agency) and any unresolved disputes with an individual instructor can be referred to the DVSA customer services:
PO Box 280
17. No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
19.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of [England & Wales] [Northern Ireland] [Scotland].
19.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.
19.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.