By browsing, registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
Information That We Collect From You
When you visit our site, register or order products or services from ELITE you may be asked to provide certain information about yourself including your name and contact details information. We may also collect information about the following:-
- Your usage of our website as well as information about you from any messages you post to the website and/or e-mails or letters you send to us.
- Information about your visit, including but not limited to: your IP Address, operating system, browser version, geographical location, length of your visit and pages visited. This information is held on our server logs and is used for generating anonymous statistics to help us improve our service to you. We reserve the right to use this information to investigate and take action against any misuse of the site.
- Information provided by you via on-line forms. This includes, but is not limited to; enquiries, complaints, registration forms.
We do not process any payments on-line, and therefore do not ask for any payment details to be entered on-line.
When processing payments over the telephone we do not retain any credit or debit card information either manually or electronically, so subsequent payments or refunds will require you to re-supply this information for processing.
Use of Your Information
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone, as well as by email. If you do not wish to be contacted in the future, please contact us.
We may also use your information for all or any of the following purposes:-
- To generate anonymous statistical reports. These are essential to give us an overview of how our site is being used and enables us to improve our service.
- Personal data submitted to this site may be used for the following, plus any purpose stated on the relevant part of the site:
- administer the website
- improve your browsing experience by personalising the website
- enable your use of the services available on the website
- send to you goods purchased via the website, and supply to you services purchased via the website
- send statements and invoices to you and collect payments from you
- send you general commercial communications
- send you email notifications which you have specifically requested
- provide third parties with statistical information about our users – without identifying any individual user
- deal with enquiries and complaints made by or about you relating to the website
- Any other purpose stated on the relevant part of our website at the point the data is gathered.
Disclosure of Your Information
The information you provide to us will be held on our computers in the UK and may be accessed by, or given to our staff working within the UK and third parties including self-employed franchisees within ELITE Driving Instructor Training Ltd business operation. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
When providing us with your details, we will not share this information with any third parties, other than those directly involved with the product or service being delivered (eg Merchant account processor).
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site.
It is worth noting that some third parties present on our website may also issue cookies. Third parties may place and/or read cookies on your web browser as a result of an advertisement or video being viewed on our websites.
If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which explains in detail how cookies work and how they can be managed.
Security And Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, PLEASE CONTACT US. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can do this by writing to us at: ELITE Driving Instructor Training Ltd, Helena Suite 3, Airport House, Purley Way, Croydon, Surrey, CR0 0XZ.
This site uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.